Problem Solving

Core Problem Analysis

Separate the underlying problem from the symptoms, so you can develop solutions that truly address the root cause, leading to more effective outcomes.
Useful when
  • You want to separate the core problem from symptoms
  • You want to avoid wasting time and resources on solutions that only address surface-level symptoms
  • You want to ensure that your solutions are efficient and effective
About

When asked to identify their biggest problem, many people mistakenly focus on the gap between their current state and their desired outcome, thinking that the gap itself is the problem. However, the gap is merely a symptom of an underlying issue, not the core problem itself. While the symptom does indicate that something is wrong, it does not reveal the root cause of the problem. Therefore, it is essential to distinguish between the gap and the core underlying problem to develop effective solutions that address the root cause and lead to sustainable progress.

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It is common to believe that we know our problems simply by identifying the gaps or symptoms - the places where we lack what we want. However, the core problem is not the obvious comparison between our current state (Point A) and our desired outcome (Point B). Instead, the key to defining the root problem is discovering the obstacle that lies within the gap and is preventing us from making progress. It is this obstacle that is the real problem, not merely the dissatisfaction with our current circumstances.

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This framework helps you to find the real core problem standing in your way. If you miss on the root problem, your solution is a waste of time and money. Few things are worse than running the wrong directin enthusiastically.

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Separate the core problem from the sympton, so your solution wouldn't be waste of time and money.

Examples
Examples

For instance, when faced with weak sales, many businesses may be tempted to focus on surface-level solutions such as starting a new marketing initiative or hiring more salespeople. However, these solutions only address the symptom of low sales and not the underlying obstacle.

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To truly address the problem, businesses must identify the core underlying problem, which could be anything from a lack of differentiation to poor messaging or weak brand. By gaining clarity on the underlying obstacle, businesses can develop targeted and strategic solutions that effectively address the root cause and lead to sustainable progress and momentum.

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Mistaking activity for productivity can seriously undermine business success, as just because one is putting in effort does not necessarily mean progress is being made.

This framework has
5
questions
Useful when
  • You want to separate the core problem from symptoms
  • You want to avoid wasting time and resources on solutions that only address surface-level symptoms
  • You want to ensure that your solutions are efficient and effective